Refund policy

We want you to love your tea. However, due to the nature of our products and the potential for contamination, we do not accept returns and all sales are final. This policy is in place to ensure the safety and quality of our products.

You can always contact us with any questions at info@thenewfoundlandteaco.com.

Damages and issues

Please inspect your order upon receipt. If an item is damaged, defective, or you received the wrong item, please contact us at info@thenewfoundlandteaco.com within 48 hours of receiving your order, ideally with a photo of the issue. We will evaluate the issue and do our best to resolve it promptly and to your satisfaction.

Non-returnable items

Because our teas are food products, opened or unopened items cannot be returned. Sale items and gift cards are also final sale. Please get in touch if you have questions or concerns about a specific item before you order.

Exchanges

We do not offer exchanges. If you would like a different product, please place a new order.

Refunds

If we confirm that your order arrived damaged or incorrect, we will offer a replacement or a refund. Approved refunds are issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@thenewfoundlandteaco.com.